Return Policy

Last updated:

1. Overview

At Frexalonnlox, we want you to be satisfied with your purchase of ElevateDaily. If for any reason you are not completely satisfied, you may return the product in accordance with the terms outlined below.

This Return Policy complies with the New Zealand Consumer Guarantees Act 1993 and applicable consumer protection legislation.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be made within 30 days of receiving the product.
  • The product must be in its original, unopened, and unused condition.
  • The product must be in its original packaging with all seals intact.
  • You must provide proof of purchase (order confirmation email or receipt).

3. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened, used, or have broken seals.
  • Products returned after the 30-day return period.
  • Products that have been damaged due to misuse, negligence, or failure to follow storage instructions.

4. Consumer Guarantees Act 1993

Under the New Zealand Consumer Guarantees Act 1993, consumers have guarantees that cannot be excluded by contract. If a product fails to meet a consumer guarantee (for example, the product is faulty, not as described, or not fit for purpose), you are entitled to a remedy regardless of the conditions set out in this Return Policy. Remedies may include repair, replacement, or refund, depending on the nature and severity of the failure.

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to serviceteam@frexalonnlox.world with the subject line "Return Request" and include your order number, reason for return, and proof of purchase.
  2. Receive Confirmation: Our team will review your request and respond within 3 business days with return instructions.
  3. Ship the Product: Once approved, ship the product to the address provided in our return confirmation email. Please use a trackable shipping method.
  4. Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria.

6. Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product, an error on our part, or a failure to meet consumer guarantees. In such cases, we will cover the return shipping costs or arrange collection.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipping.

7. Refund Process

Once we receive and inspect the returned product:

  • If the return is approved, a refund will be processed to your original payment method within 10 business days.
  • You will receive an email notification confirming the refund.
  • Please note that your bank or payment provider may take additional time to reflect the refund in your account.

8. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return and place a new order.

9. Damaged or Defective Products

If you receive a product that is damaged, defective, or not as described, please contact us immediately at serviceteam@frexalonnlox.world. Include your order number, a description of the issue, and photographs if possible. We will arrange a replacement or full refund at no additional cost to you, in accordance with our obligations under the Consumer Guarantees Act 1993.

10. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. If the order has not yet been dispatched, we will cancel it and issue a full refund. Once an order has been shipped, it cannot be cancelled, but you may return it following the process outlined above.

11. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Changes will not affect returns initiated before the update.

12. Contact Us

If you have any questions about this Return Policy or need assistance with a return, please contact us:

  • Business Name: Frexalonnlox
  • Address: 260 Wakefield Street, Te Aro, Wellington 6011, New Zealand
  • Email: serviceteam@frexalonnlox.world