Privacy Policy

Last updated:

1. Introduction

This Privacy Policy explains how Frexalonnlox ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit our website frexalonnlox.world (the "Website") or purchase our products, including the dietary supplement ElevateDaily.

We are committed to protecting your privacy and handling your personal data in compliance with the General Data Protection Regulation (GDPR), the New Zealand Privacy Act 2020, and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

  • Business Name: Frexalonnlox
  • Address: 260 Wakefield Street, Te Aro, Wellington 6011, New Zealand
  • Email: serviceteam@frexalonnlox.world
  • Website: frexalonnlox.world

3. Information We Collect

3.1 Information You Provide Directly

We may collect the following personal data when you interact with our Website:

  • Contact Information: Full name, email address, phone number (optional).
  • Order Information: Details submitted through our order form, including any messages or special requests.
  • Consent Records: Records of your consent to our Privacy Policy and Terms of Use.

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • Technical Data: IP address, browser type and version, operating system, device type, screen resolution.
  • Usage Data: Pages visited, time spent on pages, click patterns, referring website addresses.
  • Cookie Data: Information collected through cookies and similar technologies (see our Cookie Policy for details).

4. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

  • Consent (Article 6(1)(a)): Where you have given explicit consent, such as agreeing to receive communications or accepting non-essential cookies.
  • Contractual Necessity (Article 6(1)(b)): Where processing is necessary to fulfil an order or respond to your enquiry.
  • Legitimate Interests (Article 6(1)(f)): Where we have a legitimate business interest, such as improving our Website and services, provided this does not override your rights.
  • Legal Obligation (Article 6(1)(c)): Where processing is required to comply with applicable laws and regulations.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your order, including confirmations and updates.
  • To respond to your enquiries and provide customer support.
  • To improve our Website, products, and services.
  • To analyse Website usage and performance.
  • To comply with legal obligations and protect our legal rights.
  • To detect and prevent fraud or other harmful activities.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

  • Service Providers: Trusted third parties who assist in operating our Website, processing payments, or delivering orders, bound by contractual obligations to protect your data.
  • Legal Authorities: When required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business, with appropriate safeguards.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside New Zealand or the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Adequacy decisions by relevant data protection authorities.
  • Other legally recognised transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

  • Order Data: Retained for up to 7 years to comply with tax and accounting obligations.
  • Communication Records: Retained for up to 3 years after your last interaction with us.
  • Cookie Data: Retained according to the specific cookie lifespans outlined in our Cookie Policy.
  • Consent Records: Retained for as long as the consent is valid and for a reasonable period thereafter to demonstrate compliance.

After the retention period expires, your data will be securely deleted or anonymised.

9. Your Rights

Under the GDPR and the New Zealand Privacy Act 2020, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
  • Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at: serviceteam@frexalonnlox.world. We will respond to your request within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • HTTPS encryption for all data transmitted through our Website.
  • Secure storage of personal data with access controls.
  • Regular review and updating of security practices.
  • Staff training on data protection and security procedures.

While we take all reasonable steps to protect your data, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

11. Children's Privacy

Our Website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such data promptly.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us:

  • Business Name: Frexalonnlox
  • Address: 260 Wakefield Street, Te Aro, Wellington 6011, New Zealand
  • Email: serviceteam@frexalonnlox.world

15. Supervisory Authority

If you are located in the European Economic Area and believe that your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA). In New Zealand, you may contact the Office of the Privacy Commissioner at privacy.org.nz.